Business Support Administrator
Permanent Full-Time | Salary: £24,500 - £26,000 per annum (Depending upon experience)
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Are you an organised and customer-focused individual looking for an Administration role, working in a small, friendly environment? We have a vacancy for a Business Support Administrator to join a dedicated team based in Elgin, Moray. Working Monday – Thursday 9 am – 4.30 pm and Friday 9 am – 3 pm.
You will be working within a family-owned business that thrives in exceeding customers’ expectations. They have a warm, enthusiastic, and genuine approach that fosters authentic relationships and contributes positively to their customer base across Moray and beyond. They are committed to providing top-notch service and innovative products, and we’re looking for someone who shares these values.
Your Role
As a Business Support Administrator, you will play a key role in managing the showroom operations and supporting the sales team. Your responsibilities will include:
Customer Interaction:
- Answering phone calls, handling enquiries, and directing calls to the appropriate team member.
- Greeting customers, understanding their needs, and guiding them through the product range.
- Scheduling and managing appointments for the sales team using a digital calendar system.
Showroom Maintenance:
- Ensuring the showroom is clean, tidy, and well-organised, including daily cleaning of the entrance.
- Arranging and updating window and product displays to highlight new arrivals and promotions.
Administrative Support:
- Ordering office supplies, brochures, and product samples to ensure the showroom is always stocked.
- Preparing and typing quotations and pricing enquiries for the sales team.
- Sending follow-up emails and conducting post-installation follow-ups with customers.
- Recording and processing customer payments, and maintaining accurate financial records.
- Organising and filing documents, both physical and digital.
Social Media and Communication:
- Managing and updating social media accounts, creating engaging content, and scheduling posts.
- Responding to enquiries and comments on social media platforms.
Health & Safety and Staff Records:
- Maintaining up-to-date administrative records for Health & Safety compliance.
- Acting as a First Aid responder and conducting monthly fire drills.
- Keeping accurate records of staff holidays, absences, and schedules.
What We’re Looking For
To be successful in this role, you will have Level 3 Business Administration or equivalent experience, with a proven track record in an administration role, which is customer-facing. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential, as are strong organisational skills with the ability to multitask and prioritise tasks effectively.
You will have excellent verbal and written communication skills, the ability to work independently and as part of a team, and attention to detail and a high level of accuracy are also crucial. If you have a creative streak and want to get involved in updating their social media pages, great, but this is not essential.
Benefits:
- Be a part of a family-owned business that values a friendly and approachable atmosphere.
- Work in a central location in Elgin, accessible by public transport.
- Great working hours with an early finish on Fridays.
- Generous Holiday Entitlement: 30 days (including public holidays, guaranteed Christmas and New Year holidays as closed for 10 days during this period).
- Work in a supportive environment that values collaboration and innovation and invests in your professional development.
If you’re enthusiastic, organised, and ready to make a difference, we’d love to hear from you!
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